The Reeftopia Guarantee....
We guarantee all livestock for 5 days
after leaving our facility. The following is a list of conditions that apply
to our guarantee.
You must be home or have a
responsible party accept delivery.
Your water quality must be good
which means - 0 ammonia, 0 nitrite specific gravity of 1.022 to 1.026, and a
pH OF 8.2 TO 8.4.
You must follow our acclimation
Credit for lost items...
will replace any items that expires within the five day period in a future
shipment that qualifies for free shipping. DOA items can be credited to your
card provided that we are notified within 12 hours of the arrival time of
the shipment. Very rarely we have a shipment that gets lost because of bad
weather etc. In this event we guarantee the entire shipment. If your
shipment somehow gets lost in transit let us know promptly. We generally ask
that you accept the late shipment and let us know what is ok and what items
do not make it. We then simply re-ship the lost items. We do
not guarantee reshipped items.
Missing items... We have everything that is posted on the site
about 98% of the time. If there are items missing from your order we will
deduct them from the total. We do not backorder items due to the cost of
freight. Adding new specimens to your aquarium... We take
extreme care in shipping disease free fish and invertebrates. Many
items can become weak during shipping and acclimation. Reeftopia
cannot be held responsible for disease related problems.
Terms of Shipping
You or a responsible person must be present to sign for and take immediate
delivery of your order upon its arrival. If you miss your delivery and/or
request the package be left without your signature, live arrival guarantee
is void. If a delivery is refused for any reason, including not being home
to accept delivery, or refusing a delivery that arrives late, the customer
is responsible for the cost of the items, plus return freight charges.
Note.. If you are not sure that someone will be at home to accept
shipment it is a good idea to have your items delivered to your workplace or
to the nearest FedEx station. We reserve the right to deny or cancel
service at our sole discretion.
HOW TO ACCLIMATE MARINE
FISH AND INVERTEBRATES.
Step 1: Open the box in an area out of
direct light. This area does not need to be dark however it is a good
idea for the area to be devoid of bright lighting.
Step 2: Turn off aquarium lights.
IMPORTANT NOTE... HAVE SOME PATIENCE
DURING THE ENTIRE PROCEDURE. YOUR ITEMS HAVE BEEN PACKED FOR AT LEAST
12 HOURS. A FEW EXTRA MINUTES WON'T AFFECT THE HEALTH OF YOUR
SPECIMENS. MANY ITEMS CAN TOLERATE SURPRISINGLY COLD CONDITIONS AND
WILL DO JUST FINE WHEN ACCLIMATED PROPERLY.
STEP 3: Place the unopened bags into
the aquarium and let them float for 15 minutes.
NOTE... DO NOT PANIC IF ITEMS ARE NOT
MOVING OR APPEAR TO BE OVERLY AGITATED. ITEMS SUCH AS SNAILS, HERMIT
CRABS AND MARINE ALGAE ARE SOMETIMES SHIPPED DAMP AND MAY APPEAR TO BE DRY.
THIS IS NORMAL.
Step 4: Cut each bag open just below
the metal clip, rubber band or heat seal. Using a 1-oz measuring
device, (a shot glass works well), pour 1 ounce of aquarium water into each
bag. Repeat this every 5 minutes until you have doubled the original
amount of water. It is a good idea to stabilize the bags during this
process by placing them upright in a tray or other device. Coffee cups
or a casserole dish work well. Be sure to use a stable platform during
Note... Items which are shipped damp
should have about 4 ounce of water added to them.
Step 5: Wait 5 minutes or so and pour
off about half of the water. Note... It is generally not a good idea
to pour shipping water into your aquarium. It is better to discard the
water into a pan. IF YOU USE THE SINK TO DISCARD WATER BE SURE THAT
THE STRAINER IS IN PLACE IN ORDER TO MINIMIZE THE CHANCE OF LOSING A
SPECIMEN DOWN THE DRAIN.
Step 6: Repeat steps 4 and 5 once.
Step 7: Carefully place each item
into the aquarium.
Step 8: Leave the aquarium lights off
for a minimum of 1 hour.
Notes... Snails should be placed right
side up onto a rock if possible.
Items such as crabs and shrimp should be
placed away from items such as anemones and close to a hiding place so that
they can acclimate before venturing out.
It is a good idea to place Gorgonian and
Sponges in an area where there is some current in order to facilitate